Difficult conversations – we all have them, none of us like them, and some of us avoid them. Some of these discussions go well leading to positive outcomes and others not so well. Sometimes we are in a difficult conversation for the other person without even identifying it as such. Generally speaking, a difficult conversation is anything you consider hard about which to talk; the purpose of this talk is to define broadly the myriad types of difficult conversations in which you may find yourself engaged and provide tips to help navigate them toward the goal of a more productive outcome. During the webinar, we will identify techniques for engaging in difficult conversations that may lead to better results, e.g. focus on outcomes and validation of defensiveness, and present commonly made mistakes, including: emotion creep, issue generalization, and over-rehearsal. The information provided in the webinar is best used when deliberately applied and practiced – the best way to navigate a difficult conversation is to gain experience through having them.
This webinar is free for members; $25 for non-members.
Dr.Jennifer Brueckner-Collins serves as Distinguished Teaching Professor and Vice Chair for Educational Programs in the Department of Anatomical Sciences and Neurobiology at the University of Louisville’s School of Medicine. Since completing her PhD in 1997 at the University of Kentucky College of Medicine, she has dedicated her academic career to the scholarship of teaching advising health science students in effective, efficient and creative ways. Dr. Brueckner-Collins spent a decade of her academic career in teaching medical, dental, and allied health students at the University of Kentucky’s College of Medicine, where she also served as Assistant Dean for Student Affairs. She married her best friend in 2010 and moved to the University of Louisville’s School of Medicine to align her personal and professional goals. At Louisville, she has continued her educational leadership role, redesigning both the medical and dental anatomical sciences curricula to meet contemporary instructional best practices. Dr. Brueckner-Collins has published more than 30 peer-reviewed publications and has authored and edited a variety of textbooks and ancillary learning tools, including High Yield Neuroanatomy and Sidman’s Neuroanatomy: A Programmed Text. She has served as an editor for Netter’s Human Atlas of Anatomy for the past 14 years, contributing to the past 5 editions of this renowned resource. She has been no stranger to difficult conversations in academia over the past 20 years, navigating challenging situations with students, faculty colleagues and administrators.
Dr. Douglas J. Gould is Professor and Chair of the Department of Foundational Medical Studies at the Oakland University William Beaumont School of Medicine in Rochester, MI. He earned his PhD in Anatomy and Cell Biology from the Wayne State University School of Medicine in 1997. Over the course of his career he has remained dedicated to making anatomy education more personalized, timely, flexible and efficient. Dr. Gould has held many titles and served in many roles over the course of his career, including: Program Director; Division Director; Department Chair; and previously as Editor-in-Chief of the Medical Science Educator. His scholarly accomplishments include securing almost $1M in extramural funding from the NSF and NIH for his medical education projects; authoring 10 textbooks and ancillary learning tools; and over 40 peer-reviewed publications. He joined the American Association for Anatomy (AAA) in 2005. His desire and commitment to contribute the organization has continued to grow each year. Dr. Gould served as a member of the AAA Professional Development Committee (PDC) starting in 2014 and served as Chair of the PDC from 2015-2019. In 2020, Dr. Gould was honored to be named a Fellow of the American Association for Anatomy.
Dr. H. Wayne Lambert is Professor and Vice Chair of the Department of Pathology, Anatomy, and Laboratory Medicine at the West Virginia University School of Medicine in Morgantown, WV, where he serves as Director of the Anatomy Division and the Human Gift Registry. He earned his PhD in Cell Biology and Anatomy from the University of North Carolina at Chapel Hill in 2000. Over the course of his career, he has taught the anatomical sciences to medical, dental, and other professional students and residents. His passion has been to create a non-threatening, student-centered environment in which his diverse students can thrive and pursue success. Throughout his academic career, his scholarly activities have focused on the development, review, and assessment of textbooks, multiple choice questions, and ancillary learning materials, creating faculty and student collaborations to further the literature on anatomical variations, surgical approaches, and educational methodologies, and mentoring faculty members to advance their academic careers. Since 2000, he has published 44 peer-reviewed publications or book chapters, and has contributed to over 20 textbooks and ancillary websites in the anatomical sciences, including serving as Co-Author for Lippincott’s Illustrated Q&A Review of Anatomy & Embryology and Co-Editor of the Rapid Review: Anatomy Reference Guide. Difficult conversations in academia occur with students, colleagues, and/or administrators, and Dr. Lambert will share his insight with these discussions.
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